USA

Discount wholesale
promotional items & personal gifts

Call 1-866-858-3276
Custom items at bargain prices
Factory direct discount promotional items
Call Toll Free: 1-866-858-3276

Customer Service

Shipping & Delivery

When an order is being placed, you may able to choose a Shipping Method based on your circumstances. The method you choose determines how quickly your item delivers to your doorstep. Advise the representative taking your order of any special circumstances surrounding the nature of your order such as special events, or occasions that will make the order time sensitive.

Standard Shipping

Service provided by Fedex Ground: Guaranteed day-definite delivery within Canada and the United States at a cost savings as compared to time-definite FedEx Express. Uses a large fleet of trucks which are owned by the independent owner/operators and drivers are independent contractors who control individual delivery routes and territories.

Expedited Shipping 

Service provided by FedEx Express: Next day air service within the United States and time-definite international service. Service is used when an order is defined as a RUSH order, meaning the customer has requested a delivery sooner than our standard turnaround time. In order to expedite the shipping we will use FedEx Express as they operate one of the largest civil aircraft fleets in the world; ensuring your package will arrive on time.

Note: extra charges may apply for this service, keep this in mind when placing an order considered “RUSH”. All rush orders must be approved to ensure delivery time can be met, before the order is placed.

For shipments to Puerto Rico and the Caribbean please contact us.

Pick up

Under special circumstances, we may be able to coordinate a pick up as FedEx Office and Ship Centers now offer “Hold at Locations” for FedEx Ground & FedEx Express shipments for easy pickup. Contact us to find out if we can arrange this service for you. 

Ordering

We accept all major credit cards. You may simply place your order over the phone at 1-866-858-3276, or you may use our online order form: we have one on each product page.

Please follow 3 simple steps:

1. Open the page of the product that you want to order. 

2. Fill the SECURE ORDER FORM, then click the SUBMIT button.

3. Send your imprint (artwork) to info@mapleleafpromotions.com

Please note that we will design your imprint (artwork) promptly and free of charge. You will receive a proof for your approval before we proceed to the production stage.(You don't need to Email artwork if you order blank items (not personalized items)

SAMPLES: A reimbursable fee of $15.00 is charged for Shipping and Handling for each sample (plus the cost of the item, only if the item is more than $5.00). However, this amount will be deducted if and when you place an order. Hence, samples are absolutely free with your order.

Payment & Pricing 

Payment 

We accept all major credit cards, cheques made payable to Mapleleaf Promotions.

Note: Orders must be prepaid and we must receive the cheque first before we proceed with the order. 

Pricing

All prices on this website are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be mispriced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, we (Mapleleaf promotions) shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will notify you of the price error before processing the order. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish or cancel your order at no charge

Orders are sometimes subject to additional Duty and Brokerage fees.

Pricing Disclaimer: Although we make every attempt to provide current, correct information on our website, mistakes and omissions do sometimes happen and we apologize for any confusion that may occur due to any error.

Prices and parts specs are subject to change without notice. We reserve the right to modify current on-line store pricing.**

Prices shown on this website are subject to correction.  

Viewing Orders

It’s easy to check the status of an order, all you need to do is give us a call and one of our representatives will be delighted to assist you. Make sure to have the order number ready, as this will speed up the process. However, if you do not have this on hand you may alternatively provide us with some information associated with your account. You may also track a delivery, view pickup details, edit your delivery address, obtain a copy of an invoice and more by calling our customer hotline.

Once you are connected with one of our friendly customer service representatives simply let them know how they can help you, and they will guide you through all the necessary steps to get you what you need.

So long as your item has not been Shipped, you may be able to cancel an item or the entire order. To cancel an order or item, you need to call us and check on the status first. Once we have confirmed it has not been shipped we will submit a cancel request. If the issue is not resolved in a timely matter the order will be cancelled and payment will be refunded where applicable. If you had set up a payment plan you will not be billed for your item. If you cancelled a pickup item, you may have been billed. We will initiate your refund immediately after a cancel request is submitted.

Updating Account Information

If you wish to update or correct information linked with your profile such as shipping and billing addresses, contact information, payment information or if you wish to opt out of our e-mail campaigns you may do so by contacting customer service at 1-866-858-3276 or mlcs@mapleleafpromotions.comThe full contact information can be found on our contact us page.